About Cambridge Maintenance Services
Cambridge Maintenance Services is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.
We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.
Job Title
Job Description:
Cambridge Maintenance Services are looking for a responsible Service Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to date. Liaise with client, engineers and subcontractors to ensure we receive quotes in a good timely manner. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.
Key Responsibilities:
Ensuring all clients quote instructions are logged
• Dealing with incoming calls and emails
• Allocation of quotes to engineers and sub-contractors
• Recording all communication and arrangements on our in house system along with client portals
• Chasing for quotes
• Typing up quotes
• Raising PO’s
• Dealing with queries
• Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
• Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
Location:
St. Ives, Cambridgeshire
Hours of Work:
Rotating shift 8-4.30pm, 9.30am-6pm
Essential Skills & Qualifications:
Proven ability to accurately follow procedures
• Comfortable and professional on calls and emails
• Flexible and adaptable at any given moment, and able to work to timescales
• Ability to work under pressure with a can do attitude
• Good attention to detail
• Organised with effective time management and ability to multitask
• Work well as part of a team
• Previous administration experience for at least 1 year
What we offer
Holiday Allowance
Sickness Scheme
Pension enrolment after 3 months service
Aviva Private Healthcare
Apply now
Need more info?
Our Group Head of Recruitment Yasmin will answer your questions.
