Support Desk Administrator

Cambridge Maintenance Services (CMS)

CMS is a nationwide supplier of mechanical and electrical building services maintenance with over 34 years of experience in delivering its building services maintenance to the corporate, healthcare, education, retail, transport and manufacturing sectors. It also ensures optimum energy efficiency for every property portfolio it manages.

We are experts in delivering compliant, safe, and efficient workplaces. Our nationwide building services maintenance solutions span the corporate, healthcare, education, retail, transport, and manufacturing sectors. Using advanced technology and data, we provide cutting-edge maintenance services that are trusted by major managing agents and independent clients alike. As a multi-award-winning business, our local teams are dedicated to providing personalised FM services that meet your specific needs.

Job Description

Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors.

Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks.

Key Responsibilities

•  Ensuring all client instructions are logged

•  Dealing with incoming calls and emails

•  Allocation of jobs to engineers and sub-contractors

•  Recording all communication and arrangements on our in house system along with client portals

•  Chasing for updates and paperwork

•  Communication with colleagues/team - keeping them informed of client c

  hanges/requirements

•  Deliver outstanding customer service by responding promptly, remaining courteous and

  professional at all times

•  Escalate requests where a satisfactory resolution has not been provided or where a higher

  level of management input is required

•  Recording of daily conference calls with engineers

Necessary Skills

Essential:

•  Proven ability to accurately follow procedures

•  Comfortable and professional on calls and emails

•  Flexible and adaptable at any given moment, and able to work to timescales

•  Ability to work under pressure with a can do attitude

•  Organised with effective time management and ability to multitask

•  Work well as part of a team

•  Previous administration experience for at least 1 year

Location

St. Ives, Cambridgeshire

What we offer

• Holiday Allowance

• Sickness Scheme

• Pension enrollment after 3 months service

• Aviva Private Healthcare

• Company Vehicle

• Company bonus scheme